Shipping policy

SHIPPING POLICY – LUVORA BEAUTY

1. Introduction
This Shipping Policy applies to all orders placed with Luvora Beauty and forms part of our terms of service.

2. Order Processing
2.1 Orders are processed within 1–3 business days after payment has been confirmed.
2.2 Orders are not processed on weekends or public holidays.
2.3 Processing times may be extended during peak periods or high order volumes.

3. Delivery Timeframes
3.1 Estimated delivery time is 7–13 business days from the date of dispatch.

3.2 These delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control.

4. Courier Services
4.1 Luvora Beauty uses third-party courier services to deliver all orders.

4.2 While we take reasonable steps to ensure reliable delivery, we are not responsible for delays caused by the courier, including but not limited to:

  • Weather conditions

  • Traffic or logistical delays

  • Strikes or service disruptions

  • High shipping volumes

4.3 Once an order has been dispatched, the courier is responsible for the physical delivery of the parcel. Luvora Beauty will assist customers in resolving delivery issues where reasonably possible.

5. Delivery Responsibility
5.1 Customers are responsible for providing accurate and complete delivery details.

5.2 Luvora Beauty will not be held responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Failed delivery attempts due to customer unavailability

5.3 Additional shipping fees may apply for redelivery or address corrections.

6. Risk & Ownership
6.1 Risk in the goods passes to the customer upon delivery to the provided address.

6.2 Luvora Beauty is not responsible for parcels that are lost, stolen, or damaged after confirmed delivery by the courier.

7. Tracking
7.1 Once your order has been shipped, you will receive a tracking number via email or message.

7.2 It is the customer’s responsibility to track their order using the provided tracking information.

8. Delays
8.1 While we aim to deliver within the stated timeframe, delays may occur.

8.2 Luvora Beauty will not be liable for any delays outside of our control.

9. Damaged or Lost Parcels
9.1 If your parcel arrives damaged, you must notify us within 48 hours of delivery with supporting photos.

9.2 In cases of lost parcels, we will assist in investigating with the courier.

9.3 Claims are subject to courier investigation and policies.

10. Contact Information
For any shipping-related queries, please contact:
Email: shopluvora.beauty@gmail.com