Terms of service

TERMS & CONDITIONS – LUVORA BEAUTY

1. Introduction
Welcome to Luvora Beauty. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions and all applicable South African laws.

2. Products & Use
2.1 All products sold are for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
2.2 Results may vary from person to person.
2.3 Customers must follow all usage instructions provided with products.

3. Pricing & Payments
3.1 All prices are listed in South African Rand (ZAR).
3.2 We reserve the right to change pricing at any time without notice.
3.3 Orders will only be processed once full payment has been received.

4. Orders
4.1 We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or resale

4.2 If an order is cancelled, a refund will be issued.

5. Shipping & Delivery
5.1 Delivery times are estimates and not guaranteed.
5.2 Luvora Beauty is not responsible for delays caused by third-party couriers.
5.3 Risk in goods passes to the customer upon delivery.

6. Returns & Refunds
6.1 All returns are subject to our Return & Refund Policy.
6.2 Due to hygiene reasons, certain items cannot be returned once opened.
6.3 Customers are responsible for complying with return conditions.

7. Limitation of Liability
7.1 Luvora Beauty shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Skin reactions or misuse of products

  • Incorrect use of LED devices

7.2 Our liability is limited to the amount paid for the product.

8. Product Disclaimer
8.1 Customers must perform a patch test before using skincare products.
8.2 We are not responsible for allergic reactions unless caused by defective products.
8.3 LED devices are intended for cosmetic use only and not medical treatment.

9. Intellectual Property
9.1 All content on this website (images, text, branding, logos) belongs to Luvora Beauty.
9.2 No content may be copied or used without written permission.

10. User Conduct
Customers agree not to:

  • Use the website for unlawful purposes

  • Attempt fraud or payment abuse

  • Misuse discount codes or promotions

11. Privacy
11.1 Customer information is collected and processed in accordance with applicable data protection laws.
11.2 We take reasonable steps to protect your personal information.

12. Indemnity
You agree to indemnify and hold Luvora Beauty harmless from any claims, damages, or losses arising from:

  • Misuse of products

  • Violation of these Terms

  • Failure to follow product instructions

13. Changes to Terms
We reserve the right to update or change these Terms at any time. Continued use of our website constitutes acceptance of any changes.

14. Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be subject to South African courts.

15. Contact Information
Email: shopluvora.beauty@gmail.com